:root{--navy:#071a37;--blue:#0c58ce;--blue2:#2474eb;--ice:#edf4ff;--paper:#fbfcff;--ink:#10223f;--muted:#66738a;--line:#dbe4f1;--gold:#d8b35c;--red:#bb2338;--shadow:0 24px 70px rgba(7,26,55,.12)}
*{box-sizing:border-box}html{scroll-behavior:smooth}body{margin:0;background:linear-gradient(180deg,#f5f8fd 0,#fff 30%,#f2f6fc 100%);color:var(--ink);font-family:'DM Sans',Arial,sans-serif}button,input,textarea{font:inherit}button,a{touch-action:manipulation}button{cursor:pointer}.topbar{height:90px;display:flex;align-items:center;justify-content:space-between;gap:24px;padding:12px max(30px,calc((100vw - 1180px)/2));background:rgba(255,255,255,.96);border-bottom:1px solid var(--line);position:sticky;top:0;z-index:20;backdrop-filter:blur(16px)}.brand{display:flex;align-items:center;gap:14px;text-decoration:none;color:var(--navy)}.brand img{width:64px;height:64px;object-fit:contain;border-radius:50%;box-shadow:0 5px 16px rgba(7,26,55,.18)}.brand span{display:grid;gap:2px}.brand strong{font-size:20px;letter-spacing:.12em}.brand small{color:var(--muted);font-size:13px}.header-badges{display:flex;align-items:center;gap:12px}.header-badges span,.header-badges strong{border:1px solid var(--line);border-radius:999px;padding:10px 15px;font-size:13px}.header-badges span{display:flex;align-items:center;gap:8px}.header-badges i{width:8px;height:8px;background:#19a86b;border-radius:50%;box-shadow:0 0 0 5px rgba(25,168,107,.12)}.header-badges strong{background:var(--navy);color:white;border-color:var(--navy);text-transform:uppercase;letter-spacing:.08em}main{max-width:1180px;margin:auto;padding:0 24px 90px}.intro{min-height:620px;display:grid;grid-template-columns:1.45fr .75fr;align-items:center;gap:68px;padding:88px 0 70px;position:relative}.intro:before{content:"";position:absolute;width:460px;height:460px;border-radius:50%;background:radial-gradient(circle,rgba(36,116,235,.12),transparent 68%);left:-220px;top:35px;pointer-events:none}.eyebrow{font-size:12px;font-weight:800;letter-spacing:.18em;color:var(--blue);margin:0 0 18px}.intro h1{font:700 clamp(48px,6.2vw,78px)/1.02 'Playfair Display',Georgia,serif;letter-spacing:-.035em;color:var(--navy);margin:0}.intro h1 span{color:var(--blue);font-style:italic}.intro-text{max-width:720px;font-size:20px;line-height:1.65;color:var(--muted);margin:30px 0}.trust-row{display:flex;flex-wrap:wrap;gap:10px}.trust-row span{background:white;border:1px solid var(--line);border-radius:999px;padding:11px 15px;font-size:13px;font-weight:700;box-shadow:0 7px 22px rgba(7,26,55,.05)}.intro-card{background:var(--navy);color:white;border-radius:28px;padding:38px;box-shadow:var(--shadow);position:relative;overflow:hidden}.intro-card:after{content:"";position:absolute;width:180px;height:180px;border-radius:50%;background:var(--blue);filter:blur(1px);opacity:.22;right:-70px;top:-70px}.card-kicker{display:block;color:#9fc5ff;font-size:11px;font-weight:800;letter-spacing:.18em;margin-bottom:18px}.intro-card>strong{font:700 34px/1.15 'Playfair Display',Georgia,serif}.intro-card>p{color:#c5d1e4;line-height:1.65;margin:22px 0 28px}.intro-card>div{display:flex;align-items:center;gap:14px;padding:14px 0;border-top:1px solid rgba(255,255,255,.13)}.intro-card>div b{color:#8ab7ff}.intro-card>div span{font-weight:700}.form-shell{background:white;border:1px solid var(--line);border-radius:30px;padding:54px;box-shadow:var(--shadow);scroll-margin-top:110px}.form-heading{display:flex;justify-content:space-between;align-items:end;gap:30px;padding-bottom:35px;border-bottom:1px solid var(--line)}.form-heading h2{font:700 44px/1.1 'Playfair Display',Georgia,serif;margin:0;color:var(--navy)}.form-heading>p{max-width:300px;margin:0;color:var(--muted);font-size:13px;text-align:right}.form-section{border:0;margin:0;padding:38px 0;border-bottom:1px solid var(--line)}.form-section legend{display:flex;align-items:center;gap:14px;padding:0;margin:0 0 24px;font-size:19px;color:var(--navy)}.form-section legend span{display:grid;place-items:center;width:34px;height:34px;border-radius:10px;background:var(--ice);color:var(--blue);font-weight:800}.service-grid{display:grid;grid-template-columns:repeat(3,1fr);gap:12px}.service-option{position:relative;border:1.5px solid var(--line);background:var(--paper);border-radius:16px;padding:20px;text-align:left;color:var(--ink);transition:.2s}.service-option:hover{transform:translateY(-2px);border-color:#93b8ed}.service-option.selected{border-color:var(--blue);background:var(--ice);box-shadow:0 0 0 3px rgba(12,88,206,.1)}.service-option .icon{display:grid;place-items:center;width:42px;height:42px;border-radius:12px;background:white;font-size:20px;margin-bottom:14px}.service-option b{display:block;font-size:15px}.service-option small{display:block;margin-top:5px;color:var(--muted);line-height:1.4}.service-option .tick{display:none;position:absolute;right:14px;top:14px;width:22px;height:22px;border-radius:50%;background:var(--blue);color:white;text-align:center}.service-option.selected .tick{display:block}.photo-layout{display:grid;grid-template-columns:1fr 1fr;gap:18px}.photo-drop{min-height:200px;border:1.5px dashed #aac1df;background:#f7faff;border-radius:18px;display:grid;place-items:center;align-content:center;text-align:center;padding:24px}.photo-drop input{position:absolute;opacity:0;pointer-events:none}.photo-drop label{display:grid;place-items:center;gap:6px;cursor:pointer}.photo-drop .camera{display:grid;place-items:center;width:50px;height:50px;border-radius:15px;background:var(--ice);color:var(--blue);font-size:26px}.photo-drop small{color:var(--muted)}.text-button{border:0;background:transparent;color:var(--blue);font-weight:800;text-decoration:underline;margin-top:12px}.photo-preview{min-height:200px;border:1px solid var(--line);border-radius:18px;overflow:hidden;background:#f4f7fb}.photo-preview img{display:block;width:100%;height:155px;object-fit:cover}.photo-preview div{display:flex;align-items:center;justify-content:space-between;gap:10px;padding:13px 16px}.photo-preview strong{white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.photo-preview button{border:0;background:transparent;color:var(--red);font-weight:800}.fields-grid{display:grid;grid-template-columns:1fr 1fr;gap:20px}.field{display:grid;gap:8px}.field-wide{grid-column:1/-1}.field>span{font-size:13px;font-weight:800}.field input,.field textarea{width:100%;border:1.5px solid var(--line);border-radius:13px;background:var(--paper);padding:15px 16px;color:var(--ink);outline:none;transition:.2s}.field input:focus,.field textarea:focus{border-color:var(--blue);box-shadow:0 0 0 4px rgba(12,88,206,.09);background:white}.field input:disabled{color:var(--muted);background:#eef2f7}.field small{font-size:11px;color:var(--muted)}.field-error{min-height:18px;margin:12px 0 0;color:var(--red);font-size:13px;font-weight:700}.estimate{margin:38px 0 0;display:grid;grid-template-columns:1fr 1fr;border-radius:20px;background:var(--navy);color:white;overflow:hidden}.estimate>div{padding:30px}.estimate p{color:#9fc5ff;font-size:11px;letter-spacing:.17em;font-weight:800;margin:0 0 11px}.estimate strong{display:block;font:700 30px/1.1 'Playfair Display',Georgia,serif}.estimate span{display:block;color:#bdcbe0;margin-top:8px;font-size:13px}.estimate-warning{display:flex;gap:12px;align-items:center;background:rgba(255,255,255,.06)}.estimate-warning b{display:grid;place-items:center;min-width:28px;height:28px;border-radius:50%;background:var(--gold);color:var(--navy)}.estimate-warning span{margin:0;line-height:1.55}.submit-row{display:flex;align-items:center;justify-content:space-between;gap:30px;margin-top:30px}.check{display:flex;align-items:flex-start;gap:10px;color:var(--muted);font-size:13px;line-height:1.45}.check input{margin-top:2px;accent-color:var(--blue)}.submit-button,.secondary-button{border:0;border-radius:13px;padding:16px 21px;font-weight:800}.submit-button{background:linear-gradient(135deg,var(--blue),var(--blue2));color:white;box-shadow:0 12px 26px rgba(12,88,206,.25)}.submit-button:hover{filter:brightness(1.06);transform:translateY(-1px)}.submit-button span{margin-left:15px}.secondary-button{border:1.5px solid var(--line);background:white;color:var(--navy)}.confirmation{margin-top:34px;padding:58px;background:white;border:1px solid var(--line);border-radius:30px;text-align:center;box-shadow:var(--shadow);outline:none}.heartbeat-logo{width:112px;height:112px;margin:0 auto 26px;border-radius:50%;display:grid;place-items:center;background:white;box-shadow:0 0 0 12px rgba(12,88,206,.07);animation:heartbeat 1.35s ease-in-out infinite}.heartbeat-logo img{width:94px;height:94px;object-fit:contain;border-radius:50%}@keyframes heartbeat{0%,100%{transform:scale(1)}15%{transform:scale(1.06)}30%{transform:scale(1)}45%{transform:scale(1.04)}60%{transform:scale(1)}}.confirmation h2{font:700 42px/1.1 'Playfair Display',Georgia,serif;margin:0;color:var(--navy)}.confirmation>p:not(.eyebrow){max-width:700px;margin:18px auto;color:var(--muted);line-height:1.65}.request-recap{max-width:800px;margin:28px auto;display:grid;grid-template-columns:repeat(4,1fr);gap:1px;background:var(--line);border:1px solid var(--line);border-radius:16px;overflow:hidden}.request-recap div{background:var(--paper);padding:18px 12px}.request-recap small,.request-recap strong{display:block}.request-recap small{color:var(--muted);margin-bottom:5px}.tracking{display:flex;align-items:flex-start;max-width:650px;margin:34px auto}.tracking>span{display:grid;place-items:center;flex:0 0 40px;width:40px;height:40px;border-radius:50%;background:#e2e8f1;color:#8a96a8;font-weight:800}.tracking>span.active{background:var(--blue);color:white}.tracking>span small{position:absolute;margin-top:72px;color:var(--muted);font-weight:600}.tracking>i{height:2px;flex:1;background:#dbe3ee;margin-top:19px}.confirmation-actions{display:flex;justify-content:center;gap:12px;margin-top:65px}.toast{position:fixed;right:22px;bottom:22px;max-width:350px;background:var(--navy);color:white;border-radius:14px;padding:15px 18px;box-shadow:var(--shadow);transform:translateY(130px);opacity:0;transition:.25s;z-index:30}.toast.show{transform:none;opacity:1}footer{display:flex;align-items:center;gap:15px;padding:28px max(30px,calc((100vw - 1180px)/2));background:var(--navy);color:white}footer img{width:52px;height:52px;object-fit:contain;border-radius:50%}footer div{display:grid;gap:3px}footer span{color:#aebdd2;font-size:12px}footer a{margin-left:auto;color:white;text-decoration:none;font-weight:800}.invalid{border-color:var(--red)!important;box-shadow:0 0 0 3px rgba(187,35,56,.08)!important}
@media(max-width:850px){.intro{grid-template-columns:1fr;padding:65px 0 50px;gap:35px}.intro-card{display:none}.service-grid{grid-template-columns:1fr 1fr}.form-shell{padding:34px}.request-recap{grid-template-columns:1fr 1fr}.header-badges span{display:none}}
@media(max-width:580px){.topbar{height:74px;padding:8px 14px}.brand img{width:50px;height:50px}.brand strong{font-size:15px}.brand small{font-size:10px}.header-badges strong{padding:8px 11px;font-size:10px}main{padding:0 12px 60px}.intro{min-height:auto;padding:55px 4px 42px}.intro h1{font-size:43px}.intro-text{font-size:16px;line-height:1.6;margin:24px 0}.trust-row{display:grid}.form-shell{border-radius:22px;padding:26px 18px}.form-heading{display:block}.form-heading h2{font-size:35px}.form-heading>p{display:none}.form-section{padding:30px 0}.service-grid,.photo-layout,.fields-grid{grid-template-columns:1fr}.field-wide{grid-column:auto}.service-option{padding:16px}.estimate{grid-template-columns:1fr}.estimate>div{padding:24px}.submit-row{align-items:stretch;flex-direction:column}.submit-button{width:100%}.confirmation{padding:40px 18px}.confirmation h2{font-size:34px}.request-recap{grid-template-columns:1fr 1fr}.tracking{transform:scale(.88);margin-left:-17px;margin-right:-17px}.confirmation-actions{flex-direction:column}.confirmation-actions button{width:100%}footer{align-items:flex-start;padding:24px 16px}footer a{display:none}}
@media(prefers-reduced-motion:reduce){*{scroll-behavior:auto!important;animation:none!important;transition:none!important}}

/* Page volontairement limitée au formulaire de dépannage. */
.form-only-page{min-height:100vh;background:radial-gradient(circle at 8% 0,rgba(36,116,235,.12),transparent 32%),linear-gradient(180deg,#f5f8fd 0,#eef3fa 100%)}
.form-only-page main{max-width:1180px;margin:auto;padding:42px 24px 90px}
.form-only-page .form-shell{scroll-margin-top:0}
.form-only-page .form-heading{align-items:center;padding-bottom:38px}
.form-brand{display:flex;align-items:center;gap:22px}
.form-brand>img{width:92px;height:92px;object-fit:contain;border-radius:50%;box-shadow:0 10px 25px rgba(7,26,55,.18)}
.form-brand .eyebrow{margin-bottom:10px}
.form-brand h1{font:700 44px/1.1 'Playfair Display',Georgia,serif;margin:0;color:var(--navy)}
.form-brand>div>p:last-child{margin:10px 0 0;color:var(--muted)}
.form-availability{display:flex;align-items:center;gap:12px;flex:0 0 auto;border:1px solid var(--line);border-radius:16px;padding:14px 17px;color:var(--navy);font-weight:800}
.form-availability i{width:10px;height:10px;background:#19a86b;border-radius:50%;box-shadow:0 0 0 6px rgba(25,168,107,.12)}
.form-availability small{font-weight:600;color:var(--muted)}
.customer-type-grid{display:grid;grid-template-columns:1fr 1fr;gap:14px}.customer-type{display:grid;grid-template-columns:auto 1fr;column-gap:14px;align-items:center;border:1.5px solid var(--line);border-radius:16px;background:var(--paper);padding:19px;text-align:left;color:var(--ink)}.customer-type>span{grid-row:1/3;display:grid;place-items:center;width:46px;height:46px;border-radius:13px;background:white;color:var(--blue);font-size:22px}.customer-type b{font-size:16px}.customer-type small{color:var(--muted);margin-top:3px}.customer-type.selected{border-color:var(--blue);background:var(--ice);box-shadow:0 0 0 3px rgba(12,88,206,.1)}.professional-fields{display:grid;grid-template-columns:1fr 1fr;gap:20px;padding:20px;border:1px solid #c9d9ed;border-radius:16px;background:#f6f9fe}.professional-fields[hidden]{display:none}
.honey-field{position:absolute!important;left:-10000px!important;width:1px!important;height:1px!important;overflow:hidden!important}
.form-availability.unavailable i{background:#ba6b16;box-shadow:0 0 0 6px #ba6b1618}.form-only-page .form-section{padding:24px 0 28px}.form-only-page .form-section legend{margin-bottom:0}
[hidden]{display:none!important}.mode-notice{padding:14px 18px;border:1px solid #cbdcf5;border-radius:12px;background:#f0f6ff;color:#16457d;line-height:1.5}.privacy-note{font-size:12px;color:var(--muted);line-height:1.6}.submit-button:disabled{opacity:.6;cursor:default;transform:none}.field-error:empty{min-height:0;margin-top:0}.request-recap{grid-template-columns:repeat(auto-fit,minmax(140px,1fr))}#live-status{font-weight:800;color:var(--blue)}.form-brand h1{font-family:Arial,sans-serif;font-weight:800;letter-spacing:-.04em}.form-brand>img,.heartbeat-logo img{border-radius:0}.customer-type:focus-visible,.service-option:focus-visible{outline:3px solid #80b3ff;outline-offset:3px}
@media(max-width:850px){.form-only-page .form-heading{align-items:flex-start}.form-availability{display:none}}
@media(max-width:580px){.form-only-page main{padding:12px 10px 50px}.form-only-page .form-shell{padding:25px 17px}.form-only-page .form-heading{display:block;padding-bottom:28px}.form-brand{align-items:flex-start;gap:14px}.form-brand>img{width:62px;height:62px}.form-brand h1{font-size:34px}.form-brand .eyebrow{font-size:9px;line-height:1.5}.form-brand>div>p:last-child{font-size:13px;line-height:1.45}.customer-type-grid,.professional-fields{grid-template-columns:1fr}}

/* Page distincte de suivi client */
.tracking-page main{max-width:980px;min-height:100vh;display:grid;align-items:center;padding-top:30px;padding-bottom:30px}.tracking-page .confirmation{margin:0}.tracking-card{width:100%;min-width:0;padding:52px 58px}.tracking-card h1{font:800 clamp(31px,5vw,46px)/1.08 Arial,sans-serif;letter-spacing:-.04em;margin:0;color:var(--navy)}.request-reference{display:inline-flex;align-items:center;gap:10px;margin:8px auto 22px;padding:10px 16px;border-radius:999px;background:var(--ice);color:var(--blue);max-width:100%}.request-reference span{font-size:12px}.request-reference strong{letter-spacing:.04em;overflow-wrap:anywhere}.live-status-card{max-width:720px;margin:28px auto 18px;padding:20px 24px;display:flex;align-items:center;justify-content:center;gap:15px;border:1px solid #cbdcf5;border-radius:17px;background:#f2f7ff;text-align:left}.live-status-card>div{display:grid;gap:3px}.live-status-card small{font-size:10px;font-weight:800;letter-spacing:.14em;color:var(--muted)}.live-status-card strong{font-size:19px;color:var(--navy)}.live-dot{width:13px;height:13px;border-radius:50%;background:#eeb81b;box-shadow:0 0 0 7px #eeb81b24;animation:livepulse 1.4s ease-out infinite}.live-status-card.completed .live-dot{background:#15945f;box-shadow:0 0 0 7px #15945f20;animation:none}.live-status-card.refused{border-color:#efc6cc;background:#fff4f5}.live-status-card.refused .live-dot{background:var(--red);box-shadow:0 0 0 7px #bb233820;animation:none}@keyframes livepulse{0%{box-shadow:0 0 0 0 #eeb81b55}70%{box-shadow:0 0 0 12px #eeb81b00}100%{box-shadow:0 0 0 0 #eeb81b00}}.tracking-refresh{margin:58px auto 0!important;font-size:12px!important;color:var(--blue)!important;font-weight:800}.tracking-help{margin-top:6px!important;font-size:13px}.tracking-page .confirmation-actions{margin-top:28px}.button-link{display:inline-block;text-decoration:none}.empty-logo{width:100px;height:100px;object-fit:contain}.empty-tracking h1{margin-bottom:20px}.tracking-page .request-recap:empty{display:none}
@media(max-width:580px){.tracking-page main{width:100%;padding:10px;align-items:start}.tracking-card{padding:35px 17px}.tracking-card h1{font-size:31px}.tracking-page .heartbeat-logo{width:96px;height:96px}.tracking-page .heartbeat-logo img{width:80px;height:80px}.request-reference{display:grid;gap:2px}.live-status-card{justify-content:flex-start;padding:17px}.live-status-card strong{font-size:16px}.tracking-page .tracking{width:100%;max-width:100%;min-width:0;transform:none;margin-left:0;margin-right:0}.tracking-page .tracking>span{flex-basis:32px;width:32px;height:32px;font-size:12px}.tracking-page .tracking>span small{margin-top:62px;font-size:10px}.tracking-page .tracking>i{margin-top:15px}.tracking-refresh{margin-top:50px!important}}